Privacy Policy

1. Introduction

Welcome to Sysmos ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our server monitoring platform and related services.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name and email address
• Organization or company name (if applicable)
• Account credentials (passwords are encrypted)
• Billing information (processed securely through our payment providers)

2.2 Server and Infrastructure Data

To provide our monitoring services, we collect:

• Server metrics (CPU, memory, disk usage, network statistics)
• Application logs and error reports
• System configuration information
• IP addresses and hostnames of monitored servers
• Custom metrics and alerts you configure

2.3 Usage Data

We automatically collect information about how you interact with our platform, including:

• Browser type and version
• Pages visited and features used
• Time spent on the platform
• Referring URLs and navigation patterns

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our monitoring services
• Send alerts and notifications about your infrastructure
• Process transactions and send billing information
• Respond to your inquiries and provide customer support
• Analyze usage patterns to enhance user experience
• Detect and prevent security threats and abuse
• Comply with legal obligations

4. Data Storage and Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical security measures

Development Phase Notice: During our beta period, data retention policies may change, and historical data may be purged as we iterate on our infrastructure. We recommend maintaining your own backups of critical configuration data.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who assist in operating our platform (hosting, analytics, payment processing)
• Legal authorities when required by law or to protect our rights
• Business partners with your explicit consent
• Successor entities in case of merger, acquisition, or asset sale

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@sysmos.org.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze platform usage. You can control cookie settings through your browser preferences.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Monitoring data retention periods vary by subscription plan. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

10. Children's Privacy

Sysmos is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: