Sysmos DocsPlatform
Alerts & Notifications
Configure alert rules and notification channels in Sysmos.
Sysmos provides a flexible alerting system with multiple notification channels, intelligent cooldown, and deduplication to prevent alert fatigue.
Notification Channels
| Channel | Setup |
|---|---|
| Slack | Install the Sysmos bot in your workspace, select a channel |
| Discord | Provide a webhook URL for your server channel |
| Automatically configured with your account email, add more addresses | |
| Webhook | Any HTTP endpoint that accepts POST requests |
| PagerDuty | Enter your PagerDuty integration key |
Configure channels in Settings → Notifications.
Alert Rules
Each API monitor can have multiple alert rules:
Availability Alerts
- Trigger when a monitor reports down from one or more regions
- Configure how many consecutive failures before alerting
- Set up auto-resolve when the monitor recovers
Performance Alerts
- Trigger when response time exceeds a threshold (e.g., > 2000ms)
- Use rolling averages to avoid alerting on single spikes
SSL Certificate Alerts
- Alert when an SSL certificate is expiring within a configurable window (e.g., 14 days)
Cooldown & Deduplication
To prevent alert storms:
- Cooldown period — After an alert fires, suppress repeat alerts for the same condition for a configurable duration (default: 5 minutes)
- Deduplication — If the same alert condition is already active, new occurrences are grouped rather than sent as separate notifications
- Recovery notifications — Optionally receive an "all clear" when the issue resolves
Alert History
All alerts are logged with:
- Timestamp
- Monitor and region that triggered it
- Alert condition details
- Notification channels that were contacted
- Resolution timestamp (if resolved)
View the full history in Alerts → History in the dashboard.